The reviews highlight a mix of customer experiences, with positive comments about certain food items like tapioca fritters and Nian Gao, praising their taste. However, recurring critiques focus on poor customer service, especially unfriendly staff and subpar service quality. Food quality issues include overly thick crusts and unbalanced flavors in traditional offerings. Overall, patrons appreciate some food options but are consistently dissatisfied with staff behavior and certain preparation standards.