The reviews reveal a mixed experience at Wok Hey, with many praising the food's taste, variety, and reasonable prices, especially the fried rice and udon options. However, widespread complaints focus on long wait times, inconsistent service quality, and staff attitudes. Several customers highlighted issues with order accuracy, rude staff behavior, and delays exceeding estimates, particularly during peak hours. Some reviews appreciated the online ordering system, though others faced difficulties with order collection and misunderstandings. Overall, while the food quality generally meets expectations, operational inefficiencies and customer service concerns heavily influence the dining experience.