The reviews highlight a consistent pattern of unfriendly and rude staff, particularly the ladies handling orders, which adversely affects the customer experience. Despite this, the food—especially the soya bean curd and drinks—is generally appreciated for its smooth texture and reasonable taste, with some noting occasional quality control issues and pricing concerns. Hygiene standards and service consistency appear to be areas needing improvement, but the products’ quality still attracts loyal customers who enjoy the flavors despite the service shortcomings.