Reviews of Watami indicate a mixed experience, with some customers appreciating the variety, affordability, and friendly service, especially staff like Wei Shan and Michael. However, many note issues such as slow service, inconsistent food quality, small portions, hygiene concerns like flies and dirty tables, and staff shortages affecting the overall dining experience. While some patrons enjoy the ambiance and menu options, others express disappointment over long waiting times and declining standards, leading to a polarized perception of the restaurant's offerings and service.