The reviews depict a dining experience that is generally positive regarding the quality of coffee and friendly staff, especially at the new IMM outlet. However, common concerns include cramped seating arrangements, inconsistent food quality, technical issues with payment systems, and variable service professionalism. Cleanliness, table comfort, and menu accuracy are recurring issues. Positive remarks highlight attentive staff, particularly those who remember regulars, and good mood despite challenges. Overall, while some customers appreciate the offerings and service, deficiencies in space management, hygiene, and staff training hinder the experience for many.