Dim Sum Express is widely appreciated for its affordability, with many dishes priced at SGD 1.50, and offers a variety of handmade dim sum options. The establishment is often praised for its value for money, extensive menu, and 24-hour service, making it a popular choice for casual meals and late-night bites. However, feedback on service quality and food consistency varies, with some customers experiencing issues with staff attitude and food temperature. Despite this, the overall impression is one of good quality, reasonable pricing, and convenient accessibility across multiple outlets in Singapore.