The reviews depict a mixed dining experience at House of Seafood, highlighting exceptional service and tasty, fresh seafood, especially the signature chili crab and black pepper crab. Customers appreciate the vibrant riverside atmosphere and reasonable prices during promotions. However, numerous complaints mention inconsistent food quality, with some dishes being over salty, bland, or poorly prepared, and issues with long wait times, cold food, and subpar service when promotions are not honored. Several reviews express disappointment with cleanliness, portion sizes, and additional charges, leading to an overall impression of variability in customer satisfaction based largely on pricing and expectations.