Reviews of the cafe highlight a mixture of high praise and notable dissatisfaction. Customers appreciate the quality of coffee and the cozy ambiance, often praising specific baristas and their service. However, recurring issues include inconsistent service standards, rude staff behavior, long waiting times, and frequent shortages of menu items. Food quality varies, with some dishes underwhelming or overpriced. The overall experience is marred by service inconsistency, with many noting that staff attitude and training need significant improvement to match the cafe's reputation for quality coffee.