The reviews highlight generally positive impressions of the food, especially the waffles and toast, praising their taste, warmth, and portion size. Service quality received mixed comments; staff friendliness was noted positively, but some experiences noted inefficiencies and rudeness. The new store's location and operational details were mentioned with neutral observations, including wait times and pricing concerns. Overall, customers appreciated the food's flavor, though some noted areas for improvement in service efficiency and staff attitude.