The reviews highlight inconsistent food quality and service at Swee Choon, with many customers disappointed by the overpriced and mediocre dim sum offerings. Common complaints include cold, dry, or improperly cooked dishes; unhelpful, rude staff; and issues with overcharging or wrong orders. While some appreciate certain items like egg tarts or congee, the overall impression points to declining standards and poor customer experience, especially at certain outlets. Despite the variety of dim sum available, patrons often feel that the price does not match the quality or service, leading to frequent dissatisfaction and a decision to avoid revisiting.