Reviews of Sushi-Go reveal a mixed experience, with many customers enjoying the innovative robotic delivery system and reasonable prices, especially during promotions. However, several patrons express dissatisfaction with food quality—citing issues like freshness, small portion sizes, and inconsistent taste—and criticize slow service and long waiting times due to staffing shortages or technical problems with the digital ordering system. While the concept appeals to families and kids, some highlight the disparity between the entertainment value and the food quality, leading to disappointment and concerns over value for money.