The reviews indicate that So Good Char Chan Tang offers a range of authentic Hong Kong-style dishes and baked goods at reasonable prices, often praised for their taste and value. However, the dining experience is frequently marred by long queues during peak hours, limited seating, and inconsistent customer service—ranging from friendly and efficient staff to rude or inattentive personnel. Food quality varies, with some customers expressing disappointment in certain dishes like roast duck or noodles, while others highlight standout items such as the polo buns, milk tea, and beef brisket. Overall, the establishment is appreciated for its authentic flavors and affordability, but improvements in service and consistency are desired.