The reviews reveal a mix of longstanding customer loyalty and disappointment due to declining food quality, inconsistent service, and high prices. Many express frustration over rude staff, poor service experiences, and changes in the quality of signature dishes like biryani, which have become less flavorful and fresh over time. Issues such as portion sizes, pricing inconsistencies, and perceived food safety concerns are also mentioned. Despite some praising certain dishes, the overall sentiment highlights concerns about value for money and service standards, contributing to customer dissatisfaction and calls for improvements.