Shabu-Go at NEX Mall garners generally positive reviews for its friendly service, cleanliness, and tasty hotpot options, especially their broth varieties and fresh ingredients. Customers appreciate the cozy ambiance, reasonable prices, and generous portions, with numerous praising the attentive staff, notably Calvin and Ah Buay. However, some express concerns over small portion sizes, inconsistent soup flavors, high additional costs for sauces, and occasional service delays or miscommunications. Despite some criticisms, the overall impression is that Shabu-Go offers a satisfying and affordable Japanese hotpot experience, with certain areas for improvement.