Overall, Ritz Apple Strudel reviews show strong appreciation for fresh, crispy pastry and generous apple filling, with many praising friendly, patient staff and reliable service at several outlets. Value concerns surface, as some find prices high and quality inconsistent, with reports of soggy textures, burnt bottoms, or pastries not made fresh. Occasional positive notes highlight specific flavors like mango and durian strudels, and moments of excellent service after closing hours. The brand maintains loyalty, but several outlets are criticized for attitude, stock shortages, or delays that affect the customer experience.