The reviews highlight several issues with service quality and ordering efficiency, including unattended staff and confusion during transactions, which led to customer frustration. Food quality concerns include impractical serving methods for chendol, resulting in mess and difficulty eating. However, there are positive remarks on the variety of drinks offered, with some appreciation for unique options like butterfly pea barley, though minor improvements are suggested to perfect the flavor. Overall, the establishment receives mixed feedback, emphasizing the need for improved service and food presentation.