Reviews depict PrimaDeli as a popular bakery renowned for its delicious waffles, cakes, and pastries, consistently appreciated for their taste and quality. However, customer experiences are often marred by inconsistent service quality, with numerous reports of rude, inattentive, or unprofessional staff. Long queues, delayed service, and hygiene concerns such as flies and cockroaches are recurring issues. Price increases and packaging limitations also draw criticism. Despite these shortcomings, many customers remain loyal, citing the waffles and cakes as their favorites, with some branches receiving higher praise for service and product standards.