The reviews highlight friendly and helpful staff, with positive remarks on food quality, especially the pastries and pies. Customers appreciate attentive service but express frustration over policies like charging for plastic bags, which they find inconvenient. Some staff members demonstrate varying levels of knowledge and responsiveness, impacting overall experiences. The cafe offers a decent selection of meals with reasonable prices, though some find them slightly expensive. Overall, the establishment receives mixed feedback, emphasizing good hospitality and tasty food but concerns over policies and staff consistency.