Polar Puffs & Cakes | Chinatown Point

Reviews reveal a mix of positive experiences and notable complaints. Customers frequently praise the waffles' taste, aroma, and texture, with many describing them as crispy, light, and flavorful, often citing long queues due to popularity. Service quality varies widely; some staff are friendly, attentive, and professional, while others are criticized for slow responses, poor attitude, or unprofessional behavior, especially busy weekends. Several reviews mention disappointment over limited or incorrect orders, and some issues with cleanliness and professionalism. Overall, the establishment's food is appreciated, but service inconsistency impacts customer satisfaction.