Reviews of Pizza Express reveal a generally positive impression of their food and service, especially highlighting the quality of pizzas, dough balls, and friendly staff. Many appreciate the family-friendly environment, prompt service, and consistent taste across outlets. However, some express dissatisfaction with overpriced portions, inconsistent food quality—particularly in delivery orders—and occasional poor customer service. Specific complaints include limited menu options, portion sizes, and instances of staff rudeness. Despite minor drawbacks, the restaurant remains a popular choice for casual dining, birthdays, and gatherings in Singapore.