Reviews reveal a mix of positive and negative experiences with durian-based products and service quality. While some customers praise the taste of certain items like durian ice cream and pancakes, many express disappointment over sour, bland, or watery durian fillings, small portion sizes, and increased prices. Several mention unsatisfactory service, rude staff, or logistical issues such as incorrect orders and stock shortages. Overall, there is a pattern of declining quality and concerns about value for money, contrasting with occasional commendations for friendly staff and tasty offerings.