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Korean
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Highlights
Reviews
All time
Mostly Negative35% of 51
Reviews show mixed experiences with the Batter chicken concept and Swensen's outlets. A recurring downturn centers on quality and consistency: undercooked or raw chicken, dry or over-fried meat, soggy fries or rice, and frequent order mix-ups or long delays. Packaging and delivery issues also appear, with complaints about wrong sauces, spilled drinks, or unusable food. Some customers praise friendly staff, attentive managers, and occasional high-quality, crispy chicken and flavorful sauces, but overall sentiment leans negative due to repeat quality and service problems.