The bakery is praised for its delicious waffles, breads, and pastries, with many appreciating the generous fillings and authentic flavors. Customers value the warm atmosphere, friendly staff, and reasonable prices, often returning for favorites like pandan waffles and sourdough bread. However, consistent complaints highlight issues with service quality, hygiene concerns, long wait times, and inconsistent food standards, especially with waffles being soggy or undercooked. Some reviews mention hygiene problems like insects and hair, and there are criticisms of rude staff and pricing inconsistencies. Overall, the bakery’s offerings are well-loved, but operational and customer service issues adversely affect its reputation.