Customer reviews reveal a mix of positive and negative experiences at various Liho outlets. Generally, the brand is appreciated for its flavorful drinks, friendly staff, and comfortable seating. However, issues such as slow service, understaffing, inconsistent drink quality, and occasionally poor customer service attitude are frequently mentioned. Many customers highlight excellent staff service, especially those who go the extra mile or provide recommendations, while some report frustrations with long wait times and errors in orders. Overall, Liho's reputation varies across locations, emphasizing the importance of staff training and operational efficiency.