Customers generally find LiHO's drinks tasty and enjoy the wide variety, with many appreciating friendly and efficient staff. However, widespread complaints include slow service, unprofessional behavior, rude attitude from some staff, mismanagement during peak hours, and inconsistent quality across outlets. Some patrons express disappointment over long waiting times, wrong or incomplete orders, and unclean environments. Despite these issues, the brand's offerings and customer satisfaction through good service remain positive highlights, though there is a call for better staff training and operational improvements.