The reviews highlight concerns over hygiene practices, such as cross-contamination risks; mixed experiences with friendly and talkative staff; and generally good value and quality of the food, especially the strong coffee and well-prepared soft-boiled eggs. However, customer service is often criticized for being rude and unprofessional, which negatively impacts overall satisfaction. The environment shows signs of high pressure, affecting staff behavior, despite efforts like wearing facial masks. Overall, while food quality and pricing are appreciated, improvements in staff attitude and hygiene protocols are needed to enhance customer experience.