The reviews reveal a pattern of inconsistent service quality, with some patrons praising friendly and attentive staff, while others experience dismissive, rude, or unprofessional behavior. Food quality varies, with herbal jelly and teas generally appreciated for their traditional and herbal benefits, but pricing and portion sizes often being contentious. Some customers complain about operational issues such as acceptance of cash only, cleanliness, and perceived price inflation. Overall, the reputation is mixed, heavily influenced by staff attitude and service standards, affecting customer loyalty and satisfaction.