Koi Thé Express

Across KOI outlets, customers report mixed experiences: many praise friendly, attentive staff and convenient locations, but a large number complain about slow service, order mistakes, and dismissive or overwhelmed behavior. App and pickup issues, price increases, and dilution of certain drinks are recurrent themes. Some visits are smooth and efficient, with fast service and good recommendations, while others suffer from miscommunication, long waits, and inconsistent quality. The overall sentiment suggests room for improvement in training, consistency, and customer engagement.