Koi Thé Express @ Paya Lebar Mrt

Customers frequently describe KOI Express outlets as slow and congested during peak hours, with long waits for drinks, occasionally followed by misorders and missing items. Staff attitudes are a major concern, with numerous reports of rude, unhelpful, or distracted service, though there are a few praise notes for friendly, patient employees and efficient service when busy. Drink quality is mixed, with some praising flavorful milk teas and chewy pearls, while others report watered-down tastes or inconsistent preparation across outlets. App and ordering issues also appear.