Reviews highlight inconsistent wait times, with some experiencing delays up to an hour, especially during peak hours. Customer service quality varies greatly, from friendly and efficient staff to encounters with rude or unfriendly personnel. Mobile ordering systems often misrepresent wait times, leading to frustration. Food and beverages generally receive mixed feedback, with some praising specific drinks while others report poor quality. Overall, the establishment struggles with managing queues, ensuring timely service, and maintaining consistent customer experience, impacting overall satisfaction.