Koi Thé @ One Raffles Place

KOI outlets in Singapore are praised for high-quality drinks and friendly staff, with many loyal regulars who enjoy the variety and consistent taste. However, customers frequently report long queues, slow or inconsistent service, and occasional rude or unhelpful behavior from some staff. App-based pickup and in-store ordering can be confusing or misleading, leading to delays and frustration when orders are not updated promptly. Overall, experience hinges on outlet crowd levels and staff training, while drink quality remains a strong point.