Despite improvements in cleanliness and service, this KFC branch faces recurring issues such as slow service, missing or incorrect orders, and inconsistent food quality. The restaurant's small size often leads to crowded conditions, especially during peak hours, with some staff members demonstrating unprofessional attitudes and inadequate training. Nonetheless, friendly and efficient staff like Nasuha, Hong, and Priya have been recognized for their dedication. Overall, while the outlet offers familiar flavors and quick service when well-managed, operational challenges significantly impact the customer experience.