The reviews highlight the restaurant's exceptional customer service, particularly praising Suriati for her friendliness, attentiveness, and helpfulness. While the staff generally provides warm and efficient service, some patrons express disappointment with food quality, citing issues like blandness and missing ingredients, and concerns over waiting times and service charges. Overall, the establishment is appreciated for its welcoming staff, especially Suriati, but some areas for improvement in food consistency and management are noted.