The reviews reveal a mixed experience with the kaiten and kueh offerings. While some praise the variety, authentic taste, and affordability, others criticize the small portion sizes, high prices, and inconsistent freshness. Service quality varies greatly, with reports of both friendliness and rudeness, impacting customer satisfaction. Food quality comments highlight generally good taste and traditional flavors, but some reports mention food being stale or poorly cooked. Overall, the shop offers a range of desserts appreciated for their flavor and nostalgic appeal, but concerns about service and food freshness persist.