Customers generally find the ice desserts appealing, especially the bingsu, citing good flavors and generous portions. However, widespread issues include long waiting times, underwhelming service quality, cleanliness concerns, and inconsistent staff professionalism. A few express dissatisfaction with food freshness and hygiene standards. Despite the positive comments on desserts, many reviews highlight the need for improvements in customer service, operational efficiency, and shop upkeep to enhance overall experience.