Henri Charpentier receives mixed reviews, with many praising its pastries, especially the cheesecakes and financiers, for their delicate texture and authentic flavor. Service quality varies, with some staff being friendly and attentive, while others are perceived as rude or unprofessional. The cafe's policies, such as minimum orders and time limits, are viewed as restrictive and sometimes poorly enforced, impacting the overall customer experience. Pricing is often considered high, with critiques on portion sizes and food quality not always matching expectations. Despite these issues, the shop remains popular among dessert lovers seeking quality French-style pastries in a cozy setting.