The reviews depict a cafe with inconsistent food quality, often disappointing in taste and presentation. Service is frequently criticized for being unfriendly, slow, and unprofessional, with numerous complaints about staff attitude and inattentiveness. While some patrons appreciate the cozy ambiance and authentic Thai dishes, many feel the overall experience is marred by poor service and value for money concerns. Food portions are considered small relative to prices, and expectations are often unmet, leading to a generally dissatisfied customer base.