Across numerous branches, customers report a mix of friendly, efficient service and frequent slow, disorganized experiences. Positive notes highlight fast service, helpful staff, and consistent tea quality at many outlets, with enjoyable brown sugar and milk foam drinks. However, recurring criticisms target long waits, incorrect or delayed orders, underfilled cups, over-ice and watered-down tea, rude or overwhelmed staff, and cashless payment constraints. Overall impressions vary by location, with some branches praised for atmosphere and value, others criticized for reliability and training gaps.