Reviews of the establishment reveal a mix of positive and negative experiences. Customers appreciate the friendly staff, cozy ambiance, and the quality of desserts, especially the fresh fruit tarts which are often highlighted for their visual appeal and taste. However, many express dissatisfaction with the food quality, portion sizes, and inconsistent service, citing issues like stale ingredients, high prices, and poor customer service. Several comments note that the standard has declined over time, with some urging for improved freshness, more attentive staff, and better overall value.