Reviews depict a mix of positive experiences with friendly staff, good coffee, and accommodating service, especially at popular outlets like Jurong Point and Lot One. Customers appreciate affordability, variety of flavours, and cozy atmospheres. However, frequent complaints highlight issues such as slow service, incorrect or cold orders, unhygienic concerns, poor customer service, and app-related problems. Several reviews express disappointment over hygiene standards, long queues, and inconsistent product quality, with some citing negative interactions with staff. Overall, while the brand is favored for its coffee and ambience, operational shortcomings impact customer satisfaction.