Fishball Story consistently receives praise for its fresh, handmade fishballs and quality ingredients, with many reviewers highlighting the firm, bouncy textures and flavorful sauces. The restaurant's atmosphere is appreciated for its cleanliness and friendly service, often complemented by the owner's personal involvement. Despite occasional comments on small portion sizes and higher prices compared to hawker stalls, customers regard the offerings as authentic and worth the premium. The establishment's commitment to community initiatives and maintaining traditional recipes contributes to its strong reputation and loyal patronage.