Customer reviews express a mix of praise for the snacks and fast service and recurring appreciation for friendly, helpful staff, especially at certain outlets. Common positives include fresh, hot youtiao, reasonable prices, and efficient takeaway. Recurrent negatives include rude or inattentive staff, inconsistent order accuracy, items delivered cold or soggy, missing components, long lines, and occasional hygiene concerns. Outlets vary in performance, with some locations earning high marks for service and quality, while others face frequent complaints about reliability and staff attitude.