The reviews depict a negative overall impression of the coffee shop, characterized by poor service, rude attitudes, and issues with cleanliness. Customers express concern over high prices, additional charges, and unprofessional behavior from staff. While some mention the tea as decent, complaints about the owner’s attitude and hygiene standards dominate. Concerns about environmental noise are also noted. The experience at this establishment is predominantly disliked due to these recurring issues, overshadowing any positive aspects.