Customer experiences at the Bras Basah branch are largely negative, citing long wait times and poor service, while other locations like Eunos receive praise for quality and atmosphere. Several reviews express disappointment in food quality, mentioning bland soups, soggy noodles, overcooked liver, and lack of fresh ingredients. Conversely, some customers highly recommend specific dishes such as mee kia with extra liver, prepared to personal preference, praising their delicious taste and hearty ingredients. Overall, reviews reflect a contrast between inconsistent service and food quality across branches, with particular dishes and personalized preparation garnering positive feedback.