The reviews reveal a pattern of dissatisfaction with the food quality, notably undercooked or spoiled dumplings, and issues with inconsistent service. Many customers express frustration with rude staff, poor attitude, and encoding problems with orders, often citing high prices for subpar products. Despite some positive remarks on flavor and traditional taste, dissatisfaction with hygiene, waiting times, and customer service overshadow these. Overall, the establishment receives mostly negative feedback regarding food quality, staff conduct, and value for money, affecting its reputation adversely.