Craftsmen Coffee is widely praised for its cozy atmosphere, friendly staff, and high-quality beverages and food. Customers consistently commend the exceptional service provided by staff members like Melody and Khairul, alongside the flavorful coffee and hearty, well-prepared meals. While some mention inconsistency in food quality and pricing on the higher side, the overall impression is that it remains a favorite spot for casual gatherings, work sessions, and breakfast or brunch. The cafe's inviting decor, excellent coffee options, and attentive service contribute to its reputation as a must-visit cafe in Singapore.