Customers generally appreciate the shop's beautiful and custom-designed cakes, noting good service and timely delivery. However, experiences with cake quality vary, with some noting issues like hardness, sweating, or unexpected ingredients. Customer service received mixed feedback, with some feeling responses were defensive or unresponsive to complaints. Cancellation policies were also criticized for being inflexible. Overall, the shop's creative offerings are enjoyed, but concerns about product quality, hygiene standards, and customer support highlight areas for improvement.