Across the reviews, customers repeatedly note inconsistent counter service and frequent rude or inattentive staff, especially at ordering counters, with long waits and occasional miscommunications. Yet many report excellent drink quality, flavorful teas, and friendly, patient staff in several outlets, plus positive experiences with proactive service recovery and helpful recommendations. A subset appreciates QR or app ordering as a smoother alternative, while others remain frustrated by stock shortages and unavailable items during peak times. Overall sentiment is mixed but leans toward satisfying drinks and improving service when staff are courteous and efficient.