Customers generally appreciate the variety, quality, and ambiance of the Chagee outlets, praising friendly service and good drinks. However, widespread concerns revolve around excessively long waiting times, often exceeding two hours, and challenges with online ordering systems, leading to frustration and dissatisfaction. Staff efforts are recognized positively, but operational inefficiencies and crowd management issues significantly impact the overall experience. Despite these drawbacks, many customers express loyalty and enthusiasm for the brand, eager to revisit once service improvements are implemented.