Burnt Cones' CBD outlet attracts long queues with a $1 gelato promo and 24-hour operation, offering a wide range of flavors including pistachio and dark chocolate. Pistachio, maple pecan, and coconut lychee receive frequent praise, along with crispy burnt cones. Pricing and promo terms, especially the cone extra charge, are noted as confusing at times. Service is generally friendly, with staff such as Winnie and YX receiving positive remarks, though isolated reports of rude or slow service exist. Overall, reviews emphasize flavor quality and value during promotions, despite occasional transparency and crowd-control concerns.